Deutsche Telekom is driving the digital transformation of the company and is managing one of the largest Robotic Process Automation (RPA) implementations within Europe with 3.000 bots to empower its service & customer care organization. This session will shed light on the challenges on the road to successfully orchestrate such a highly scaled automation platform, the key success factors to achieve cost savings and increased (internal) customer satisfaction as well as the strategic move from simple RPA to Intelligent Frontend-to-Backend Automation to achieve the true benefits of Automation.